Common Program Exceptions

This document covers solutions of foreseeable client error

Return Code: 2002

• This error comes directly from MiHoYo BBS: Ruturn Code: 2002
• Issue source:
  • MiHoYo BBS account is not initialed yet
• Solution：
  • MiYouShe account: Use official MiYouShe mobile app, login to your account, set the community username to initial account
  • HoYoLAB account: Use official HoYoLAB mobile app or the web application, login to your account, set the community username to initial account

Return Code: -10001

• This error comes directly from MiHoYo BBS, prompts include
  • Return Code: -10001
  • Return Code: -100
• Issue source
  1. Cookie expired
  2. Network error
  3. System time is not accurate
• Solution
  1. In the account panel, execute Refresh Cookies
  2. Remove your account and add it again
  3. Sync your system time

Return Code: 1034 Verification Failed

• If Snap Hutao returns 1034 status code and hints verification failed (usually during the operation of Realtime Notes), it means the operation is blocked by MiHoYo BBS anti-bot system
• Solution:
  • Enter Realtime Notes
  • Click on Verify Current User and Role button
  • Follow the instruction in MiHoYo BBS to verify
  • After finishing the verification process, click Complete to close the verification window
  • Now, the account should back to normal; If not, process the step above again

    Tips

If the risk prompt is too frequent, or the verification cannot be triggered at all, it means that the risk of your account is too high, please change the password, so that the simultaneous login status of multiple devices will be reset

:::

Warning

• You hardly cannot pass imperceptible verification when your account is login at other remote Genshin tools or login at multiple devices. This is a security designing of MiHoYo BBS, and cannot bypass
• If you are using multiple MiHoYo BBS account in your device, frequent usage with MiHoYo BBS API will result in your IP address being banned for a period of time (usually no more than 24 hours). This is a security designing of MiHoYo BBS, and cannot bypass

HttpRequestException Metadata Download Failed

ConnectionError

Failed to connect to Snap Hutao server, please check your connection

If you are using a network proxy, please check if you have unlocked Windows container Loopback limit

403 (Forbidden) / 404 (Not Found)

Solution: Update your Snap Hutao to the latest version

502 (Bad Gateway)

Failed to connect to Snap Hutao server, please check your connection

653366069 Request Exception

• Failed to connect to MiYouShe or HoYoLAB server
  • if the error occurs not frequently, you may ignore it
  • if the error constantly occurs, please check your local network

If you are using a network proxy, please check if you have unlocked Windows container Loopback limit

Error Finding Required Modules

When user launching game with unlock frame-rate feature on, the game may be failed to be launched with the following error shows up:

1. Error finding required modules: could not read any module, the protection driver may have been loaded
2. Error finding required modules: timeout

This issue only occurs when Genshin Impact's anti-cheat module starts earlier than frame-rate-unlocker module. When these errors happen, Snap Hutao will exit game process, and you can re-launch the game.